Refund policy

At CAMINO, we are committed to providing premium-quality products and an excellent shopping experience. Please read our Return & Exchange Policy carefully before placing an order.

Returns

We do not offer refunds for products due to:

Change of mind.
Personal preference.
Color variation caused by screen or lighting differences.
Incorrect size selected by the customer.

Please review the product description and size information carefully before placing your order.

Exchanges

We offer exchanges only under the following conditions:

You received a damaged or defective item.
You received the wrong product.
You received the wrong size due to our error.

Exchange requests must be submitted within 48 hours of receiving your order.

The item must:

Be unused and unwashed.
Have all original tags attached.
Be returned in its original packaging.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please email us within 48 hours of delivery.

Include:

Your order number.
Clear photos of the product.
A brief explanation of the issue.

Once approved, we will arrange a replacement at no additional cost.

Refunds

Refunds are provided only if CAMINO is unable to replace a damaged, defective, or incorrect item.

Refunds are not available for change-of-mind purchases or customer preference.

If a refund is approved, it will be processed through the original payment method within 7–10 business days.

We recommend recording a video while opening your parcel. This helps us verify any claims regarding missing, damaged, or incorrect items and allows us to resolve issues more quickly.